"Re: Survey Sales Dept"
I have to say, this was one of the most pleasant, if not the most pleasant car buying/leasing experiences I have ever had. Blair Pritchard was first rate, very solid and most importantly kept his word. On top of it, I am enjoying my new S400 hybrid so far.....
S.W. Gordon
Law Offices S.W. Gordon,Walnut Creek, CA
"Re: Survey of the dealership"
As always, Mercedes Benz of Walnut Creek does an excellent job in every aspect of i'ts business.
I feel confident my car is in great condition and that means a lot to me.
Thank you!!!!
T. Schaurer
T. Schaurer,Walnut Creek, CA
"Re: Survey Jack Kicki"
I was ready to take my vehicle to another service provider because I felt the prices charged were too high, and often work was recommended before it was actually required. In addition I was never offered any service coupons or discounts. My experience with Jack changed all of that, and I will continue to have my vehicle serviced at your location. And will buy my next car (again) from your dealership as well. Jack is the kind of person that is truly a CUSTOMER SERVICE representative. He even printed out coupons for my next recommended service and attached them to my invoice. If you could rate Jack as even more exeptional than that would be my rating.
Thank you....
K. M. Wagner,Walnut Creek, CA
"Re: Survey John Ford"
Tony and Perry were great at the drop off. But John Ford's service exceeded my expectations in all areas, as usual. I have always been very happy with John's attention to my needs and my automobile requirements.
Thank you!!!
R. Paltenghi, MD, PhD
R. Paltenghi,Walnut Creek, CA
"Re: Survey Andi Catucci"
My service advisor, Andi, is truly a gem. I genuinely enjoy seeing her when I bring my cars in for service. As always, she is incredibly accommodating, thorough, and very detail oriented. I trust her with my cars....
S. J. Frushell
S. J. Frushell ,Danville, CA
"Re: Service Survey"
I'm so happy to know that my family, will ride save and secure in a car serviced by you guys. You made the service wait, and financial aspect pleasant.
Thanks, great job!!!
P.S. Mercedes Benz of Oakland, never again!!!!
Irene Salceda and Adolfo Paredes,Walnut Creek, CA
"Re: Survey Jacek Kiki"
My service advisor Jack Kiki, was exceptional. I'm a military spouse taking care of the household while my husband is deployed. It was nice that Jack understood the high quality that I expected from Mercedes Benz and he went above and beyond his call of duty.
Thank you Jack for a job well done ! Kudos!!
Jennifer Pratt,Walnut Creek, CA
"Re: Sales Survey"
The Walnut Creek Mercedes Benz dealership marketing/sales personnel, specifically Ed Jung, Gary Crockett, Blaire Pritchard, and Shawna Davis, were extremely cordial, considerate, and gracious in delivering a professional approach throughout the buying timeframe from 'just looking' to 'post purchase'. We could not have asked for a better experience. We felt no obligations, no pressures, no lack of care & support as we were making our decisions on what and where to purchase our vehicle. Ultimately, Mercedes Benz of Walnut Creek, our legacy dealer for our ML430, was the best choice and we were rewarded with a superb experience. I also appreciated the sincere and extraordinary efforts of the Mercedes Benz of Walnut Creek sales team to support each other during their individual 'off days' when we were continuing to move forward on our decision to purchase the E sedan.
In this decision, I, too, want to mention that John Ford, our Mercedes Benz of Walnut Creek Service Advisor for our ML430, had an influence on our decision to purchase the vehicle as John was an excellent resource in sharing vehicle experiences and expertise. Based upon the years we have worked with John, we very much value his knowledge and judgement.
So, thanks Mercedes Benz of Walnut Creek for the great experience and for supplying a great looking, great performing E550.
Mark & Audrey Cammack
Mark & Audrey Cammack,Walnut Creek, CA
"Re: Survey George Nijmeh"
George,
Just wanted to say thanks again for the fantastic purchase experience of my new c63. I love the car - but importantly you made it so easy and painless to purchase - just like a few years ago when we bought the ML from you. If I could purchase a new car from you more often I would. It's the way car buying should be.
I very much appreciate the efficiency in negotiating, details, paperwork as well as your sincerity and honesty throughout. I did a quick check on prices online but never even considered shopping elsewhere. Why bother with service like you offer. It's a fair deal and a great ride.
I will continue to seek opportunities to send you business.
See you soon,
Regards,
M.S.M.,Loomis group, Walnut Creek, CA
"Re: Survey Bob Montero"
My buying experience was truly exceptional. Bob and Raymond were as good as anyone could be. I wanted to buy an American made car and tried my hardest. I had the worst possible experience trying to buy a Cadillac for an entire week. I went to Walnut creek Mercedes-Benz dealership and could not be more happy with my experience and car.
THANK YOU
Gable J. Payne,Walnut Creek, CA
"Re: Survey Ed Jung"
I enjoyed Ed Jung's easy comfortable approach and discussions of the cars under purchase consideration....
Eldon C. McConnaughey,Walnut Creek, CA
