Product Concierge


Product Concierge Services

At Mercedes-Benz of Walnut Creek, our Product Concierge team strives to deliver the best customer experience by providing the highest standard of support and education on our vehicles before, during and after purchasing a Mercedes-Benz.

Our Product Concierge team provides a unique experience for each customer by educating owners on the vehicle's features and how to use them, revealing the true value of their car's technology.

Meet our Team

Meet Terrance Thomas, our Product Concierges here at Mercedes-Benz of Walnut Creek. Terrance is a tech savvy, communication specialists who is well versed in all things Mercedes-Benz and is ready to answer any questions you have about your Vehicle. Our Product Concierge will serve as your main point of contact for product, service and ownership information.

Terrance Thomas
Product Specialist

Will Mason
Product Concierge


Make an Inquiry

Schedule an Appointment

Terrance is ready to help you customize your vehicle's features such as:
  • Pairing your Bluetooth Phone
  • Programming your Garage Door Opener
  • Music Register
  • Radio Presets
  • Bluetooth Accessories
  • Sirius Radio
  • Navigation system 
  • Communication systems 
  • Advanced safety and performance features
  • And More!
We look forward to meeting you! 

How-To Videos
How to pair a Mercedes-Benz to a garage door

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